Returns & Exchange
Return Policy
Zeneme.in offers a simple and easy 7 days return policy to our customers. You can conveniently return or exchange any item within 7 calendar days from the date of delivery.
Please do not accept any order if seal is broken/unsealed at the time of delivery.
All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place.
Subsequent to us approving the return pick up based on the images you have shared, your package will be picked up by our courier partner at no extra cost to you, within 2-3 business days (excluding Sunday).
Once the item is received by us, we will refund the amount of that item either Paytm wallet /Google Pay transfer in your account or we can do online refund via NEFT within 2 business days.
NOTE: The shipping charge is not refundable.
Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:
- The items should be unused and unwashed for hygiene reasons.
- The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
- They should be returned within 7 calendar days from the delivery date.
- In case you receive a damaged/defective, zeneme.in should be notified within 24 hours of receipt. We may request you to share the parcel/product opening video at support@zeneme.in
- If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
A notification with the status of the return will be sent to the customer within 24-48 working hours from the date of receiving the items.
In case of orders where reverse pick-up may not apply, customers can self-ship the items to zeneme.in and In this case, an amount of Rs. 100 will be reimbursed in the customer's account towards shipping costs in the form of a Paytm wallet credit/Bank transfer. This will be done post the quality check of all the received items.
Shipping Address for self-shipment of products:
Global Nest
ADDRESS: Global Nest, 509 C Street No 5 , 1st Floor Classic Industrial Store, Next to Kansal Hardware, Govind Puri, Kalkaji, New Delhi 110019
Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
The Return Process
Online Return / Exchange
You can return or exchange an item online at zeneme.in by following the below steps.
- Log in to the 'My Account' section at in
- Choose the order that needs modification.
- Select the product to return or exchange and fill in the required information.
- You may reach us on 081-3076-6287 for taking return request.
Customer Support
For any other queries, you can speak to our customer care team either by calling on 081-3076-6287 or by e-mailing at support@zeneme.in
Please have the below information ready before you call customer care or mention the same in the email:
- Order Number
- Registered E-Mail Id
- Product Name
- Pick-Up Address
To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with.
Mention the order details & complete shipping address on the packet as stated below –
- Order Number, Product Name & Return Reference Number
- Shipping Address:
- Global Nest
- ADDRESS: Global Nest, 509 C Street No 5 , 1st Floor Classic Industrial Store, Next to Kansal Hardware, Govind Puri, Kalkaji, New Delhi 110019
*Please read the return policy carefully before returning an item.
Terms & Conditions
This Return Policy applies to all items purchased directly from zeneme.in (with the exception of Personalized items, discounted and free gifts, unless there is a product defect) . The policy is subject to change. Hence, please visit our website zeneme.in for the latest policy.
Exchange
You can exchange an item purchased on www.zeneme.in with the same item or another item, however, all exchanges are subject to stock availability.
